Arkema introduces its new customer portal, my.arkema.com

Paris, France – Arkema has developed an innovative digital interface offering quick, secure and 24/7 access to real-time information on orders and materials. The My Arkema portal is designed to meet customers’ expectation to accelerate business processes and drive service improvement.

My Arkema makes it easier for customers to do business with Arkema without the need for frequent phone calls or emails. Regardless of the way orders are placed (by email, phone, or electronically), customers can track their orders through their My Arkema personal account, while Arkema teams remain fully available for any specific inquiries.

Order status is updated in real-time and documents such as Certificates of Analysis and Invoices are immediately available. The password protected portal also hosts a rich stream of curated news and innovation updates from the Group.

Available now in Europe, North America and the Middle East, the Customer Portal will be rolled out to the other regions soon, with regular new functionalities to be added in the near future. Developed through feedback from pilot customers, My Arkema will continue to be driven in an agile and collaborative mode emphasizing value creation for customers.