Midland, MI – Dow received 5 awards in the annual U.S. Customer Experience Awards for 2023. USCXA™, hosted by Awards International in partnership with the Customer Experience Professionals Association, celebrates America’s most outstanding customer experience initiatives and honors companies who have demonstrated exemplary service and customer-centricity.
Dow was recognized in all its nomination categories among 46 U.S. companies and over 100 entries. Dow won the overall award for top-scoring entry and a Gold Award for its Digital Transformation, as well as Gold Awards for Best use of Insight & Feedback, and Best Measurement in CX, and a Silver Award for Best B2B Customer Experience.
“It’s been a 7-year journey of unlearning old ways of doing things and relearning new ways that put customers central to how we design experiences,” said Dan Futter, Chief Commercial Officer at Dow. “We are humbled to receive these prestigious awards. They bear testament to the vision and commitment of our people to build an intentionally customer-centric system of services and behaviors, and to the entire Dow community who turn up every day trying to make it easier, more enjoyable and more effective for our customers to do business with us. We would also like to congratulate the many outstanding companies that applied for and were recognized with awards this year. They are truly inspiring!”
“These recognitions are thanks to many Dow people who had a hand in designing, building and then enhancing our CX best practices, from the early days of our journey until today,” said Riccardo Porta, director of customer experience at Dow. “Receiving external recognition for our CX efforts and results is an important milestone, one that gives us confidence we are on the right path towards achieving our ambition to be the most customer-centric materials science company in the world.”